Privacy Policy
PRIVACY POLICY
Last updated: 15 September 2026
1. INTRODUCTION
AV MOTORS AUTOMOTIVE respects your privacy and is committed to protecting the personal information processed through this portal.
This Privacy Policy explains what information may be collected, why it is used, how it may be processed and the rights available to users.
2. INFORMATION WE COLLECT
When you create or use an account, we may process information such as:
- Name
- Email address
- Contact information voluntarily provided by you
- Account and transaction information
- Wallet and payment-related information
- Vehicle, ECU and TCU information
- Files uploaded for processing
- Service requests and order history
- Technical and diagnostic information
- Support messages and communications
- IP address, browser and technical information where required for security and operation of the portal
We do not intentionally request payment card passwords, online banking credentials or other unnecessary authentication credentials.
3. HOW WE USE YOUR INFORMATION
Information may be used to:
- Create and manage customer accounts
- Process ECU/TCU file service requests
- Deliver completed files
- Process and administer payments and wallet balances
- Provide customer and technical support
- Send service-related notifications
- Prevent fraud and protect the security of the portal
- Maintain records required for business, accounting or legal purposes
- Improve the operation and reliability of our services
4. LEGAL BASIS FOR PROCESSING
Where applicable under the GDPR or other relevant data protection legislation, personal information may be processed because it is necessary to perform a contract, take steps requested before entering into a contract, comply with legal obligations, pursue legitimate business interests, or because consent has been provided where consent is required.
5. ECU AND VEHICLE FILES
Files and technical information uploaded through the portal may be processed for the purpose of providing the requested ECU/TCU service.
Uploaded and processed files may be stored for a reasonable period where necessary for service delivery, technical support, revision history, security or legitimate business records.
Customers should not include unnecessary personal information inside uploaded files or request descriptions.
6. SERVICE PROVIDERS
Information may be processed by third-party service providers where necessary to operate the portal and provide the requested services.
These may include hosting and infrastructure providers, technical processing providers, email providers and payment providers.
Only information reasonably necessary for the relevant service should be shared.
7. PAYMENTS
Payments may be processed through available third-party payment providers.
Payment providers may process personal and financial information under their own privacy policies and legal obligations.
AV MOTORS AUTOMOTIVE does not require customers to provide their online banking passwords or payment account authentication credentials directly through customer support.
8. EMAIL COMMUNICATIONS
We may use the email address associated with your account to send transactional and service-related communications, including account notifications, file completion notices, wallet or payment updates, refunds and support replies.
Marketing communications, where used, will be handled in accordance with applicable legal requirements.
9. DATA RETENTION
Personal information is retained only for as long as reasonably necessary for service delivery, customer support, account administration, security, dispute resolution, legitimate business records and compliance with applicable legal obligations.
Different categories of information may have different retention periods.
10. DATA SECURITY
Reasonable technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure or loss.
However, no internet-based service or electronic storage system can guarantee absolute security.
Customers are responsible for keeping their account credentials confidential and should notify us if they suspect unauthorised access to their account.
11. INTERNATIONAL DATA PROCESSING
Some technical or service providers may process information in countries other than the customer's country.
Where required by applicable data protection law, appropriate safeguards should be used for international transfers of personal information.
12. YOUR DATA PROTECTION RIGHTS
Depending on applicable law and your location, you may have rights concerning your personal information, including the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information where legally applicable
- Restriction of certain processing
- Data portability where applicable
- Objection to certain processing
- Withdrawal of consent where processing is based on consent
Certain information may need to be retained where required by law or where another lawful basis for retention applies.
13. ACCOUNT AND DATA REQUESTS
For privacy-related requests, please contact:
AV MOTORS AUTOMOTIVE
Email: avmotors0@gmail.com
We may need to verify that a request relates to the correct account before acting on it.
14. COOKIES AND TECHNICAL DATA
The portal may use cookies or similar technologies necessary for authentication, security, session management and operation of the service.
Additional analytics or non-essential cookies, if introduced, should be handled in accordance with applicable consent requirements.
15. CHILDREN
The services provided through this portal are intended for persons legally capable of entering into the relevant service agreement and are not directed toward children.
16. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated to reflect changes to the portal, services, legal requirements or data processing practices.
The latest version displayed through the portal will apply from its stated effective date.
17. CONTACT
Questions regarding this Privacy Policy or the processing of personal information can be sent to:
AV MOTORS AUTOMOTIVE
Email: avmotors0@gmail.com
Last updated: 15 September 2026
1. INTRODUCTION
AV MOTORS AUTOMOTIVE respects your privacy and is committed to protecting the personal information processed through this portal.
This Privacy Policy explains what information may be collected, why it is used, how it may be processed and the rights available to users.
2. INFORMATION WE COLLECT
When you create or use an account, we may process information such as:
- Name
- Email address
- Contact information voluntarily provided by you
- Account and transaction information
- Wallet and payment-related information
- Vehicle, ECU and TCU information
- Files uploaded for processing
- Service requests and order history
- Technical and diagnostic information
- Support messages and communications
- IP address, browser and technical information where required for security and operation of the portal
We do not intentionally request payment card passwords, online banking credentials or other unnecessary authentication credentials.
3. HOW WE USE YOUR INFORMATION
Information may be used to:
- Create and manage customer accounts
- Process ECU/TCU file service requests
- Deliver completed files
- Process and administer payments and wallet balances
- Provide customer and technical support
- Send service-related notifications
- Prevent fraud and protect the security of the portal
- Maintain records required for business, accounting or legal purposes
- Improve the operation and reliability of our services
4. LEGAL BASIS FOR PROCESSING
Where applicable under the GDPR or other relevant data protection legislation, personal information may be processed because it is necessary to perform a contract, take steps requested before entering into a contract, comply with legal obligations, pursue legitimate business interests, or because consent has been provided where consent is required.
5. ECU AND VEHICLE FILES
Files and technical information uploaded through the portal may be processed for the purpose of providing the requested ECU/TCU service.
Uploaded and processed files may be stored for a reasonable period where necessary for service delivery, technical support, revision history, security or legitimate business records.
Customers should not include unnecessary personal information inside uploaded files or request descriptions.
6. SERVICE PROVIDERS
Information may be processed by third-party service providers where necessary to operate the portal and provide the requested services.
These may include hosting and infrastructure providers, technical processing providers, email providers and payment providers.
Only information reasonably necessary for the relevant service should be shared.
7. PAYMENTS
Payments may be processed through available third-party payment providers.
Payment providers may process personal and financial information under their own privacy policies and legal obligations.
AV MOTORS AUTOMOTIVE does not require customers to provide their online banking passwords or payment account authentication credentials directly through customer support.
8. EMAIL COMMUNICATIONS
We may use the email address associated with your account to send transactional and service-related communications, including account notifications, file completion notices, wallet or payment updates, refunds and support replies.
Marketing communications, where used, will be handled in accordance with applicable legal requirements.
9. DATA RETENTION
Personal information is retained only for as long as reasonably necessary for service delivery, customer support, account administration, security, dispute resolution, legitimate business records and compliance with applicable legal obligations.
Different categories of information may have different retention periods.
10. DATA SECURITY
Reasonable technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure or loss.
However, no internet-based service or electronic storage system can guarantee absolute security.
Customers are responsible for keeping their account credentials confidential and should notify us if they suspect unauthorised access to their account.
11. INTERNATIONAL DATA PROCESSING
Some technical or service providers may process information in countries other than the customer's country.
Where required by applicable data protection law, appropriate safeguards should be used for international transfers of personal information.
12. YOUR DATA PROTECTION RIGHTS
Depending on applicable law and your location, you may have rights concerning your personal information, including the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information where legally applicable
- Restriction of certain processing
- Data portability where applicable
- Objection to certain processing
- Withdrawal of consent where processing is based on consent
Certain information may need to be retained where required by law or where another lawful basis for retention applies.
13. ACCOUNT AND DATA REQUESTS
For privacy-related requests, please contact:
AV MOTORS AUTOMOTIVE
Email: avmotors0@gmail.com
We may need to verify that a request relates to the correct account before acting on it.
14. COOKIES AND TECHNICAL DATA
The portal may use cookies or similar technologies necessary for authentication, security, session management and operation of the service.
Additional analytics or non-essential cookies, if introduced, should be handled in accordance with applicable consent requirements.
15. CHILDREN
The services provided through this portal are intended for persons legally capable of entering into the relevant service agreement and are not directed toward children.
16. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated to reflect changes to the portal, services, legal requirements or data processing practices.
The latest version displayed through the portal will apply from its stated effective date.
17. CONTACT
Questions regarding this Privacy Policy or the processing of personal information can be sent to:
AV MOTORS AUTOMOTIVE
Email: avmotors0@gmail.com